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Frequently Asked Questions
Everything you need to know about working with Private Label Global
What does Private Label Global do?
We help entrepreneurs, ecommerce sellers, and growing brands source products with confidence.
Our services include supplier research, sourcing support, supplier communication, quality control inspections, and guidance for both new and experienced sellers.
Do you only work with large businesses?
Not at all. We support a range of clients—from independent sellers on platforms like Etsy, Poshmark, Amazon, and Shopify to growing brands seeking more advanced sourcing support.
Do you communicate directly with suppliers?
Yes, for service packages that include supplier communication and sourcing management support.
Not all packages include active supplier communication.
Do you handle shipping?
We can provide logistics guidance depending on your package.
However, shipping carriers, customs processes, duties, taxes, and delivery timelines are outside our direct control.
How do payments work?
Service fees are typically paid upfront or according to the agreed project terms.
Payment details will be provided before work begins.
Do you work with beginners?
Yes. We work with first-time sellers, ecommerce entrepreneurs, and founders who may be completely new to sourcing.
If you're just getting started, our Product Sourcing Guidance service is a great place to begin.
What types of products can you help source?
We can assist with a wide variety of product categories depending on project fit.
If you're unsure whether your product is a match, feel free to contact us.
Do you offer quality control inspections?
Yes. For select projects, we offer on-the-ground quality control inspections in China to help verify product quality, packaging accuracy, and production consistency before shipment.
How long does the sourcing process take?
Timelines vary depending on the product, customization requirements, supplier responsiveness, and project scope.
Estimated timelines will be discussed based on your specific needs.
Are service fees refundable?
Due to the time, research, and consulting involved, service fees are generally non-refundable once work has started.
Do I need to have a business already?
No. You do not need an established business to work with us.
Whether you're exploring a product idea or preparing to launch, we can help you understand your options.
Do you provide supplier contact information?
Depending on the service selected, yes.
For sourcing packages that include supplier research, curated supplier details may be provided as part of the deliverables.
Do you guarantee product quality?
No sourcing company can guarantee manufacturing outcomes.
While we take reasonable steps to support supplier evaluation and quality inspection where included, final manufacturing outcomes remain dependent on third-party suppliers.
What if I don’t know my budget yet?
That’s okay.
Many first-time sellers are unsure about costs.
We can help you better understand realistic sourcing expectations based on your product goals.
How do I get started?
Simply submit an inquiry through our website or contact us directly.
If you're new to sourcing, we recommend starting with our Product Sourcing Guidance service.
